1xbt Privacy Policy

1xbt places the highest importance on the privacy of users in Bangladesh. This Privacy Policy ("Policy") explains how the 1xbt platform collects your personal information, how that information is processed, where it is stored, and under what circumstances it may be shared with third parties.

This Policy applies to you when you visit the 1xbt website, complete registration, make a deposit, or use any of our services. By using the platform, you are considered to have accepted the terms of this Policy.

This Policy applies only to the 1xbt platform. Third-party websites or services are governed by their own privacy policies, for which 1xbt is not responsible.

Various types of information are collected to operate the 1xbt platform and provide secure services. This information comes from two main sources — what you provide directly and what is collected automatically through your use of the platform.

2.1 Information You Provide Directly

• Full name, date of birth, and nationality
• Email address and mobile number
• National ID or passport details for identity verification
• Payment information — bKash, Nagad, Rocket number or bank account details
• Security questions and answers
• Information provided when contacting customer support

2.2 Information Collected Automatically

• IP address and device type
• Browser and operating system information
• Time, duration, and navigation path of website visits
• Data collected through cookies and similar tracking technologies
• Transaction history and gaming activity logs
• Login time, location, and session information

1xbt uses your personal information only for specific and lawful purposes. Your information may be processed for the reasons listed below:

3.1 Account Management and Service Delivery

Information is used for your account registration, identity verification, login security, deposit and withdrawal processing, and keeping gaming services active.

3.2 Compliance with Legal Obligations

KYC verification and necessary records are maintained to comply with anti-money laundering (AML), counter-terrorism financing requirements, and applicable regulations.

3.3 Security and Fraud Prevention

Information is used to detect and prevent unauthorized access to accounts, suspicious transactions, and fraudulent activity.

3.4 Customer Service Improvement

Information is analyzed to resolve your complaints, manage support requests, and improve service quality.

3.5 Responsible Gaming

Information is used to monitor your gaming activity to identify potentially problematic behavior and to enforce responsible gaming tools.

3.6 Applicable Marketing Communications

If you have consented to receive marketing communications, relevant offers and promotions may be sent to you based on your preferences and activity. You can unsubscribe at any time.

1xbt does not sell your personal information or share it with third parties without permission. However, information may be disclosed in the following circumstances:

• Service Provider Partners: Payment processors (bKash, Nagad, Rocket), identity verification services, and technology infrastructure providers — only the minimum information necessary for service operations is shared.
• Legal Authorities: Relevant information may be provided in response to court orders, legal directives, or legitimate requests from regulatory authorities.
• Anti-Money Laundering: If suspicious financial activity is identified, the relevant authorities must be notified as required.
• Business Changes: If there is any change in the ownership or management of 1xbt, user information may be part of that change — however, the protections of this Policy will continue to apply.
• With Your Consent: Your explicit consent will be obtained before any information sharing beyond the matters described above.

The 1xbt website uses cookies and similar technologies. Cookies are small text files stored on your device that help improve the functionality of the website.

5.1 Essential Cookies

These cookies are essential for maintaining login sessions, storing security tokens, and core platform functionality. They cannot be disabled.

5.2 Functional Cookies

These cookies are used to remember your language preference, display settings, and other personal preferences.

5.3 Analytical Cookies

Anonymous data is collected for website statistics analysis and improving the user experience. You can disable these cookies.

Cookies can be controlled through settings in most browsers. However, disabling essential cookies may cause some parts of the platform to not function properly.

1xbt retains your information only for as long as necessary. The retention period is determined based on the type of information and legal requirements.

• Account Information: Retained for the entire period the account is active and for at least five years after closure.
• Financial Transaction Records: Retained for an extended period as required by law.
• Support Communications: Retained for two to three years to facilitate dispute resolution.
• Technical Logs: Retained for a limited period for security purposes.

After the specified period, information that is no longer needed is securely deleted or anonymized. If you request account deletion, you will be informed about any information that must be retained due to legal obligations.

1xbt uses industry-standard security measures to protect your personal and financial information. All data exchanged between your browser and our servers is secured through SSL encryption technology.

• All data transmissions are secured using 256-bit SSL/TLS encryption
• Stored sensitive information is protected through encryption
• Regular security audits and vulnerability assessments are conducted
• Two-factor authentication is available to prevent unauthorized account access
• Access to data is restricted to only the staff who need it
• Servers and infrastructure are kept secure through regular security updates

No method on the internet is 100% secure, but 1xbt ensures maximum effort to protect user information. If a data breach occurs, affected users will be notified in a timely manner in accordance with applicable regulations.

1xbt gives you the right to maintain control over your personal information. You have the following rights:

8.1 Right of Access

You can find out at any time what information 1xbt holds about you. Details of the relevant information will be provided upon written request.

8.2 Right to Rectification

If your account contains incorrect or outdated information, you can request a correction. Information will be updated after verification.

8.3 Right to Erasure

You can request deletion of information that falls outside legal retention obligations. However, this may be limited for active accounts and ongoing disputes.

8.4 Marketing Opt-Out

You can opt out of marketing communications at any time. This will not affect important communications related to your account management.

8.5 Data Portability

You can request your personal information in a structured, commonly usable format.

To exercise the above rights, contact us in writing at [email protected] or speak with our support team via 24/7 live chat. Valid requests will be responded to within 30 days of receipt.

1xbt is for individuals aged 21 and above only. We do not knowingly collect or process personal information from anyone under the age of 21.

Age is verified at the time of registration and proof of age is required during the KYC process. If it is confirmed that an account holder is under the age of 21, that account will be closed immediately and any personal information collected will be deleted.

1xbt reserves the right to update or amend this Privacy Policy as needed. If significant changes are made to the Policy, you will be informed in the following ways:

• A notice will be published on the website's main page
• An update will be sent to your registered email address
• The date of the change will be noted on this page

If you continue to use the platform after a change notice is published, you will be considered to have accepted the updated Policy. If you have any objection to any part of the Policy, stop using the platform and contact us.

If you have any questions, concerns, or requests to exercise your rights regarding this Privacy Policy, please contact the 1xbt support team. Our team provides service in Bengali.